Privacy Policy Beetpawa – Your Data, Our Responsibility

1. Introduction

Beetpawa takes the privacy of all its users seriously. As an online entertainment platform serving hundreds of thousands of Malaysian players, we understand that your trust depends not only on a great gaming experience, but also on the confidence that your personal information is handled with care and responsibility.

This Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon — so you truly understand what we do with your data. We believe transparency is the foundation of trust, and trust is the foundation of our relationship with every Beetpawa player.

This policy applies to all information you provide to us when registering, using the platform, contacting customer support, or interacting with any part of the Beetpawa ecosystem.

2. Data We Collect

Beetpawa only collects data that is genuinely necessary to provide a safe and quality service. The categories of data we collect are as follows:

2.1 Data You Provide Directly

• Registration Information — Full name, email address, phone number, date of birth, and password
• KYC Documents — Copy of identity card (MyKad), passport, or other identity document requested for verification
• Financial Information — Bank account details, e-wallet numbers, and payment methods you have registered
• Communications — Messages you send to our customer support team

2.2 Automatically Collected Data

• Usage Data — Pages visited, games played, session duration, and betting patterns
• Device Data — Device type, operating system, web browser, and screen resolution
• Network Data — IP address, internet service provider, and approximate geographic location
• Cookie Data — Session information, user preferences, and analytics data (see Section 6)

3. How We Use Your Data

Collected data is used solely for legitimate purposes directly related to the provision of Beetpawa's services to you. The following are the specific purposes for data use:

• Account Management — Creating, verifying, and maintaining your account securely
• Transaction Processing — Processing deposits, withdrawals, and any related financial transactions
• Identity Verification (KYC) — Verifying that you meet the minimum age requirement and confirming your identity for fraud prevention purposes
• Platform Security — Detecting and preventing suspicious activity, fraud, or money laundering
• Service Improvement — Analysing usage patterns to enhance the user experience and improve the platform
• Communications — Sending important account notifications, service updates, and, with your consent, relevant promotional offers
• Legal Compliance — Meeting our obligations under applicable laws including Malaysia's PDPA

4. Data Sharing with Third Parties

Beetpawa does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where data sharing is necessary:

4.1 Trusted Service Providers

We share only the minimum necessary data with service providers who help us operate the platform, including payment gateway providers, cloud service providers, and identity verification systems. All providers are bound by strict confidentiality agreements and may only use data for purposes we have specified.

4.2 Legal Requirements

Beetpawa may be required to disclose your data to statutory authorities when mandated by law, court order, or valid legal process. In such situations, we will endeavour to notify you in advance where permitted by law.

4.3 Fraud Prevention

In cases where there is strong suspicion of fraud or money laundering, Beetpawa reserves the right to share relevant information with financial institutions or law enforcement authorities.

5. Data Security

Protecting your data is beetpawa's highest technical priority. We implement a comprehensive range of security measures covering technical, organisational, and procedural aspects:

5.1 Technical Security

• Data encryption in transit using TLS 1.3 with 256-bit keys
• Encryption of data stored in databases using AES-256
• Real-time security threat monitoring 24/7
• Annual penetration testing conducted by independent security firms
• Active intrusion detection and prevention systems (IDS/IPS)

5.2 Access Controls

Access to player data within Beetpawa's internal systems is restricted to staff who genuinely require it to perform their duties. All access requires two-factor authentication and is recorded in an audit log that is regularly monitored.

5.3 Incident Response

In the event of any data security breach affecting player data, beetpawa is committed to notifying affected players within 72 hours of identifying the breach, in line with industry best practices.

6. Cookies and Tracking Technologies

Beetpawa uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

6.1 Essential Cookies (Required)

These cookies are required for the platform to function properly. They manage your login session, language preferences, and account security. They cannot be disabled without affecting core platform functionality.

6.2 Analytics Cookies (Optional)

Used to understand how players interact with our platform. Information collected is anonymised and used solely to improve the overall user experience.

6.3 Preference Cookies (Optional)

Saves your settings and preferences such as preferred language, display theme, and game settings so you do not need to reconfigure them each time you log in.

You can manage your cookie preferences through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality or user experience of the Beetpawa platform.

7. Your Rights Over Personal Data

As a data subject, you have the following rights guaranteed under Malaysia's Personal Data Protection Act (PDPA) and beetpawa's internal policies:

8. Data Retention Period

Beetpawa does not retain your personal data longer than necessary. The following are data retention guidelines for the various categories of data:

• Active Account Data — Retained for the duration of the active account and an additional 5 years after account closure for legal compliance purposes
• Transaction Records — Retained for a minimum of 7 years in accordance with Malaysia's tax and financial legal requirements
• KYC Documents — Retained for the duration of the active account and 5 years after account closure for anti-money laundering purposes
• Communication Logs — Retained for 2 years for customer support and dispute resolution purposes
• Analytics Data — Anonymised data retained for 3 years; identifiable data deleted within 12 months

Once the retention period ends, data is securely deleted using methods that ensure it cannot be recovered.

9. Child Protection

The beetpawa platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors under the age of 18.

All account registrations go through an age verification process. Should we become aware that a minor's personal data has been collected without valid parental or guardian consent, we will immediately delete that data and close the account in question.

If you have reason to believe a minor has registered on our platform, please contact our support team immediately so that appropriate action can be taken.

10. Changes to the Privacy Policy

Beetpawa reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or new technologies we adopt.

When material changes occur, we will provide clear notice through the following methods:

• In-app or on-site notifications from beetpawa
• Email your registered email address (for significant changes)
• Update the "Last Updated" date at the top of this page

Continued use of the beetpawa platform after Privacy Policy changes are published will be considered acceptance of the updated terms. We encourage you to review this page regularly.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, our team is ready to assist. You can reach us via:

• Live Chat — Available 24/7 directly on the beetpawa platform
• Support Email — [email protected] (displayed as plain text, not a clickable link)

All privacy-related requests will be acknowledged within 3 business days and resolved within 30 days. For more complex requests, we will inform you of the expected resolution timeframe.